Marjorie Eisenach
and
associates, inc.
HUMAN RESOURCES MANAGEMENT SERVICES
Training Overview
Customer Service
- Adapt your behaviors to effectively relate to your customers
- What customers want and how to retain them
- How to recover quickly from service breakdown
- Self assessment tools: DiSC Personal Development Profile, Customer Service Action Planner, conflict management and listening skills
Clients: Centron, Medtronic, Mall of America, Express Scripts
Coaching and Team Building
- Conduct meaningful and productive performance discussions
- Performance management philosophy and process
- Establish a shared purpose and mission
- Clarify roles and procedures, understand individual styles
- Conduct effective meetings
- Make effective decisions
- Confront and resolve conflict
- Conduct team assessments
- Rewards and celebration
- Forge shared work values
Clients: United Health Care, American Medical Systems, US Bank, Medtronic